At  Louis & Co Maison,  providing an exceptional product and service for those special moments and ‘just because’ moments is what we do best! We hope that you will love your product as much as we do but should you ever not be satisfied with your purchase, please refer to our policies below. 

REFUNDS 

Please note - We are unable to offer refunds for certain items and this will be made clear on the individual product pages.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back. Original shipping and handling charges are not refundable. 

We reserve the right to refuse a refund/exchange if the items have any signs of wear, alterations, misuse or damage. We do not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice here, before sending the item back. 

EXCHANGES 

Unless the item is defective on arrival ONLY (see Refunds), Louis and Co Maison will not offer any exchanges.  

We are not responsible for lost returns. 

CANCELLATIONS 

Orders placed with Royal Mail Tracked 48 - If for any reason you need to cancel your order, then please get in touch within 2 hours of placing your order. Please contact us here with your order number, please note after this time it will not be possible to cancel and you will be required to follow our returns policy. The item/items remain your responsibility until they reach us.