UK NATIONWIDE DELIVERIES:
All UK orders will be sent via Royal Mail Second Class Signed For or DPD, order size dependent. Orders over £50 will receive free shipping (UK only). Unfortunately at the moment, we don’t send orders outside the UK Mainland, however, please reach out here to discuss alternative shipping methods prior to completing your order, especially if you have a special request.
An email confirmation will be sent when your order has been dispatched, this will be sent to the email address stated on your checkout form.
Shipping times may vary due to the availability of goods. Please allow up to 10 working days before your order is received, where we account for potential delays with Royal Mail etc.
Orders will not be dispatched on weekends or bank holidays.
Please Note: You won't hear from us after you receive your order confirmation, until you receive a dispatch email with tracking details.
Thank you for your patience.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here. If your return is accepted, we’ll send you a link to create your own return shipping label, at your own cost, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for lost returns.
You can always contact us for any return questions here.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make right.
We cannot issue refunds for items damaged in shipping. In this case, you must file a complaint with the carrier, which we will support.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, this will be highlighted on the individual product pages. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
WHAT HAPPENS IF I PRE ORDER AN ITEM?
If you have purchased Pre-Order items with a release date, we will then reserve your total order until that release date. The total order will be processed by us on or before the day of the release.
All Pre-Order items may not be available yet and thus cannot be shipped until the advised delivery date; you will be charged the full price for all items at the time of ordering.
The timeframes of arrival provided on the Product Page are estimated, please know that these deliveries can be delayed or brought forward from time to time, but rest assured that we will do our absolute best to make sure they arrive on time.